Policy

Returns & Refunds

Last updated: September 2026

30-Day Guarantee

If you're not satisfied with your purchase, you can request a return within 30 days of delivery for a full refund of the item price.

How to Start a Return

Email autorahelp@gmail.com with your order number and the reason for your return. We'll respond within 1-2 business days with instructions.

Condition of Returned Items

Items should be unused and in their original packaging where possible. If a product arrived damaged or defective, let us know — we'll cover the cost of a replacement or refund and won't require you to return the item in these cases.

Refund Processing

Once your return is approved, refunds are issued to your original payment method within 5-10 business days. Original shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

Need a different size, color, or variant? Email us and we'll arrange an exchange instead of a refund where possible.

Non-Returnable Situations

We can't accept returns on items damaged through misuse, or requests made more than 30 days after delivery. If you're unsure whether your situation qualifies, just ask — we handle these case by case.